Beyond Disappointment – Pineapple Insurance's Empty Promises Continue

I am utterly disheartened by Pineapple Insurance’s continued failure to deliver on its commitments. Despite having my claim approved on 18 December 2024, after a month of delays and needing to post on Hellopeter in order to finally get them to do their job. I am still waiting for the promised claims card. As of today, (23 January 2024) I have yet to receive any meaningful updates or the claims card itself, despite assurances that it would be sent via SMS by 23 December 2024.

This extended delay, coupled with the persistent lack of communication, exemplifies the systemic issues I have experienced throughout this ordeal:

1. **Failure to Honor Commitments** Pineapple assured mE that my claims card would be sent promptly. Over a month later, I am still waiting. Their inability to fulfill this simple promise demonstrates a complete lack of accountability.

2. **Communication Breakdown** Throughout this process, I’ve had to chase Pineapple for updates at every step. Even after my first post on Hellopeter and Isago’s involvement and promises to "thoroughly investigate" and ensure resolution, the silence has been deafening. If this is Pineapple’s definition of customer care, it’s hard to imagine what neglect looks like.

3. **Broken Trust** Insurance is about trust and support during tough times. Pineapple has eroded any trust I had in them by leaving me stranded and without the phone I rely on. This is not just inconvenient—it’s deeply unprofessional and harmful.

To anyone considering Pineapple Insurance: **learn from my experience.** Their flashy marketing hides a reality of poor service, broken promises, and an inability to deliver when it matters most. If you value your time, money, and peace of mind, look elsewhere.