Beware Pineapple Insurance

After a notice from Hippo I tried Pineapple insurance. A person from Pineapple contacted me and we more or less agreed on a premium for my car. However, I said I also wanted to insure a laptop and a cellphone. He said he doesn’t do that but someone will phone me on the Monday. The call never came and after a few days I was asked to give a review on Pineapple and gave it a low score. I then got a call asking the reasons for the low score. I was then told that I have to download an app for the additional insurance. The app didn’t download properly and I eventually decided the whole procedure is too cumbersome and that I would rather not go with Pineapple. I communicated with two people at that stage, a woman and a man. On 24 January I sent several emails to the lady giving the reasons I’m not interested in Pineapple anymore. I also told the gentleman the same. Despite that they deducted their imaginary premium from my account at the end of January, although I never accepted their offer. They are evidently a new and inexperienced company.