BEWARE not as you think

I want to add myself as one of the frustrated one. As others took the policy online effective 1st may. When I got my policy 1 week before it become effective, I had queries in regards to the low premium which they promise if you drive within a certain mileage as nothing is mentioned in their policy. A certain Fulufhelo reply that developers are working on it and he advise me to cancel my policy and take out the policy again. When I communicate my intention about following his advise to cancel, I don't hear from them again. Many frustrated email, online chat and whatsapp message follow but no one bother to answer certain things. At the end of the day, I decide to cancel the policy seeing their bad service and sent instruction to them but also no reply whatsoever. This morning I see they have debited my account despite all the correspondence to them. But I will ask them for a refund. The issue is their customer service is at a worst level, no contact number and their whatsapp chat and email are like you are talking to a robot or rather a wall. I contacted old mutual which is the underwriter, the consultant told me he will be in touch with Pine Apple for cancellation but it seems nothing has happen. What would happen if someone has a claim, I can't imagine the nightmare and frustration that might follow etc. In the meantime i am still waiting to get confirmation that my policy been cancelled and that they will process my refund. Is it a ***** company as someone mentioned. It is easy to get quote but beside that everything is so bad, sickening service. I wish I have done my homework and went to Hello Peter before, I will pass my bad experiences online as much as I can can.