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Carissa R
1 reviews | Active since Nov 2016
15 Jun 2022, 11:29
Best Rates Ever!
We had great service, the consultant was very helpful. Best rates! We are looking forward to our journey with Pineappel We will definitely be promoting you guys!
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Replies (3)
Pineapple Insurance's replyOfficial
15 Jun 2022, 11:49 Hi Carissa, 👋
Thank you so much for the awesome review. We truly appreciate it.
Kind regards,
The Pineapple Team 🍍
Thank you so much for the awesome review. We truly appreciate it.
Kind regards,
The Pineapple Team 🍍
Pineapple Insurance's reply15 Jun 2022, 11:49
Official
Hi Carissa, 👋
Thank you so much for the awesome review. We truly appreciate it.
Kind regards,
The Pineapple Team 🍍
Thank you so much for the awesome review. We truly appreciate it.
Kind regards,
The Pineapple Team 🍍
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Carissa R's updateReviewer Update
25 Jul 2022, 10:37Hi Pineapple Team, so when I wrote this review I was very satisfied however.... When I got my policy agreement on email, it was not what I agreed to. I agreed to a certain excess amount and monthly instalment. I asked on the app why I recieved a different excess and monthly instalment as to what I agreed whereby a consultant responded saying they can change it to the excess I agreed to but they will have to give me a higher monthly instalment. When I asked why as I agreed on a recorded call to a specific excess and a specific instalment - the fault is on your side why should I pay more now? The feedback I got a day after was that you are experiencing technical difficulties and therefore cannot assist now. This was now 19 days ago. I have paid my first premium. I missed out on my first opportunity on saving as I did not travel more than 300km and still no response. Please get back to me urgently.
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Carissa R's update25 Jul 2022, 10:37
Reviewer Update
Hi Pineapple Team, so when I wrote this review I was very satisfied however.... When I got my policy agreement on email, it was not what I agreed to. I agreed to a certain excess amount and monthly instalment. I asked on the app why I recieved a different excess and monthly instalment as to what I agreed whereby a consultant responded saying they can change it to the excess I agreed to but they will have to give me a higher monthly instalment. When I asked why as I agreed on a recorded call to a specific excess and a specific instalment - the fault is on your side why should I pay more now? The feedback I got a day after was that you are experiencing technical difficulties and therefore cannot assist now. This was now 19 days ago. I have paid my first premium. I missed out on my first opportunity on saving as I did not travel more than 300km and still no response. Please get back to me urgently.
Pineapple Insurance's replyOfficial
10 Oct 2024, 08:00Hi there Carissa 👋🍍
Thank you for the fantastic review. We are delighted that you were pleased with the service and rates you received from us😊.
Thank you for the fantastic review. We are delighted that you were pleased with the service and rates you received from us😊.
Pineapple Insurance's reply10 Oct 2024, 08:00
Official
Hi there Carissa 👋🍍
Thank you for the fantastic review. We are delighted that you were pleased with the service and rates you received from us😊.
Thank you for the fantastic review. We are delighted that you were pleased with the service and rates you received from us😊.