Belittled for things that are legally and rightfully belonging to me

I had told myself not to complain or say anything bad about this company regardless of how they have been mistreating me and treating me as though i was not a paying client. Maybe they are angry i left their institution which i dont wish anyone to be part of. Stay away from these people or old mutual.

My claim was approved long time ago, last year to be precise. I was not happy i approached ombudsman who they ruled in the favor of their insurance this was over 15 days ago. Now i am in a position wherein i need to beg insurance to reimburse me because i have replaced the devices i have lost. I spoke or chat with a consultant who is full of attitude who promises me to get back to me and never bother to. A guy or maybe its a woman called Fezile im not sure. A whole trained consultant who answers chats with “👍” to a client who demands what is legally and rightfully theirs. Pineapple was the best insurance ever but its end its coming they cant continue like this!