PM
Petros M
1 reviews | Active since May 2012
29 Sept 2025, 15:47
********* Behaviour so Lemon, not Pineapple!!
Spoke with Nicole this morning around 10 and she assured me I will have cancellation letters for the three policies I had with them which still reflect as open on my credit profile. It's now after 3pm and still no email with those letters-and no, it's not in my Spam Folder.
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Replies (2)
Pineapple Insurance's replyOfficial
29 Sept 2025, 15:48Hi Petros
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Best regards,
Pineapple Insurance's reply29 Sept 2025, 15:48
Official
Hi Petros
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Best regards,
PM
Petros M's updateReviewer Update
17 Oct 2025, 09:29Could you please send the Credit Bureaus an instruction to update my profiles that these accounts have been cancelled as per the cancelation letters you forwarded me. As I keep getting this response from Experian: As advised we do not update account information with paid up letters received directly from the consumer, we as per the NCR have to log the dispute with the credit provider to confirm the accounts status, if you are not satisfied with the dispute process you can contact your credit provider to send the bureaus an instruction of update on the account
PM
Petros M's update17 Oct 2025, 09:29
Reviewer Update
Could you please send the Credit Bureaus an instruction to update my profiles that these accounts have been cancelled as per the cancelation letters you forwarded me. As I keep getting this response from Experian: As advised we do not update account information with paid up letters received directly from the consumer, we as per the NCR have to log the dispute with the credit provider to confirm the accounts status, if you are not satisfied with the dispute process you can contact your credit provider to send the bureaus an instruction of update on the account