JM
Joel M
1 reviews | Active since Dec 2020
23 Dec 2024, 20:42
Been taken from place to post just to change main driver on a temporary basis
@ pineapple insuarance..why does it take ages to temporarily change main driver on my insuarance. I supp**** all the requested information...but then no confirmation or feedback that the change has been effected. I followed up numerous times on the Whatsapp app and e mails. Please team..you have been awesome...why drop the Ball now ?
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Pineapple Insurance's replyOfficial
24 Dec 2024, 09:02Hi Joel Mubangi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply24 Dec 2024, 09:02
Official
Hi Joel Mubangi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.