Be VERY VERY Cautious When Considering Insurance with Pineapple. They are not honest.

Be Cautious When Considering Insurance with Pineapple

I would like to share my experience as a caution to others considering taking up insurance with Pineapple.

While their premiums may appear affordable, my experience has raised serious concerns about their transparency and business practices. One of the key selling points used to attract customers is a cashback benefit, which requires you to drive less than 300km per month. However, what is not made clear during the sales process is that by accepting this benefit, you are automatically entered into a 36-month contract with Tracker for a telematics device installed in your vehicle.

This critical detail was not disclosed to me upfront. I only became aware of the long-term Tracker contract after I decided to cancel my insurance with Pineapple. As a result, I am now left with an ongoing contract for a device that no longer serves any purpose or offers any benefits.

Despite multiple attempts to get clarity and support, Pineapple has distanced itself from responsibility, claiming the Tracker contract is independent—yet it was clearly facilitated through their offering.

This lack of transparency and accountability is deeply concerning, and I believe it is misleading to consumers. I have retained the call recording from when the policy was sold to me and will be submitting a formal complaint to the Consumer Commission.

Transparency is vital in the insurance industry, and I hope my experience will help others make informed decisions. I wonder if they even settle claims.