Be careful with Pineaple

Fellow South Africans, please be careful when taking Pineapple as your insurer. My first claim with them is very horrible after being with them for over a year. I really thought they would revolutionize the insurance industry but I was wrong. I had an accident on the 08/08/2022 you have to fight to get feedback/updates. Sometimes I wonder if I was killed/hijacked in that incident and how will my family be treated, as the main member I have to deal with this. You are treated as if you are a *********. First they requested my bank statements and if that was not enough last week they requested my credit card statement. Even after furnishing them with this information my car is still not fixed and I don't know where my claim stands. I have never dealt with an insurance company that treated their customers like this in my life