SM
Sheila M

1 reviews | Active since Jun 2020

22 Oct 2025, 16:43

Be careful of the Tracker device they put in your car.

That Tracker tracking device you let them put in your car has terms and conditions they don’t tell you about until you’re taken to debt collectors. I’m only finding out after months of leaving them that it’s a 36 months contract and I’m in arrears. Whole time I’ve been paying for my own tracking unit. They tell you it’s to track your mileage only and that you’ll receive cash back if you drive less, which you don’t cos I didn’t. Be careful of Pineapple, their system is a ****.

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply23 Oct 2025, 07:02
Official
Hi Sheila Mabaso👋,

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team :pineapple:🍍