VS
Vuyelwa S
1 reviews | Active since Jan 2024
26 Jan 2024, 18:41
Bads service.
It's been 5 days trying to make claim with pineapple insurance.. No help at all they say u should use the app.. I have been communicating through the app still no answer or help.. Sadly u can't even call them.. U have to use app or watsap to communicate with them that take ages to be responded..
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Replies (1)
Pineapple Insurance's replyOfficial
29 Jan 2024, 07:50Hi Vuyelwa Senokwaneđź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply29 Jan 2024, 07:50
Official
Hi Vuyelwa Senokwaneđź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.