WG
Wessel G
1 reviews | Active since Feb 2024
29 Aug 2025, 11:25
Bad service Pineapple insurance.
Pineapple Car insurance
I was promised a 30% bonus if I drive less than 300 k/m in a month. I received this bonus very erraticully. In 4 months I had to battle with them to pay the bonus twice. They are suppose to pay on the 15th day of the month but today I.e the 29th I still havent received it.
They do not have a contact number and they respond only after a few days on WhatsApp and Emails.
This makes me very worried if I would have to claim something.
Please help.
Wessel Greyvenstein ***i
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
29 Aug 2025, 11:26Hi Wessel
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply29 Aug 2025, 11:26
Official
Hi Wessel
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
WG
Wessel G's updateReviewer Update
29 Aug 2025, 11:33Thank you for your response. If I do not get an answer to my query by the end of business today I will have to rethink if I really want to do business with your company. .
WG
Wessel G's update29 Aug 2025, 11:33
Reviewer Update
Thank you for your response. If I do not get an answer to my query by the end of business today I will have to rethink if I really want to do business with your company. .
Pineapple Insurance's replyOfficial
29 Aug 2025, 11:40Hi Wessel
Kindly note an agent is trying to contact you.
Regards
Kindly note an agent is trying to contact you.
Regards
Pineapple Insurance's reply29 Aug 2025, 11:40
Official
Hi Wessel
Kindly note an agent is trying to contact you.
Regards
Kindly note an agent is trying to contact you.
Regards