AR
Alan R
1 reviews | Active since Sept 2023
30 Jul 2024, 11:57
Bad service from Pineapple Insurance.
My daughter left Naked insurance because Pineapple was a few rands cheaper.. They also told us that if we have a Tracker device installed that gives the monthly distance travelled she could save R 300 per month if she travels less than 300km per month. Since she had it installed (Feb 2024) she tried several times to get the monthly statements from Pineapple. Palesa keeps telling us that she will send it. Till today we only received June's reading. I am so disappointed in Pineapple and I regret having my daughter switch from Naked Insurance to Pineapple. We never had any issues with Naked. My daughter is considering going back to Naked.
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Pineapple Insurance's replyOfficial
30 Jul 2024, 12:47Hi Alan
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Please provide us with your daughter's details so we can assist her.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Please provide us with your daughter's details so we can assist her.
Pineapple Insurance's reply30 Jul 2024, 12:47
Official
Hi Alan
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Please provide us with your daughter's details so we can assist her.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Please provide us with your daughter's details so we can assist her.