rN
rudzani N

1 reviews | Active since May 2013

20 Oct 2023, 13:18

bad service from Pineapple Insurance

very poor customer services, they treat you like a ******** when you are their client eg the person assisting kept on asking the same question over and over again and to top it all, the answers are on their website where I've already answered or summited whatever they wanted.

I am not happy with how they are making me feel as their client - I thought they were looking out for your interests when I joined them instead its just another Ponzi scheme.

0
Replies (3)
Pineapple Insurance
Pineapple Insurance's reply20 Oct 2023, 13:55
Official
Hi rudzani nkhumeleni👋,

Please note that I have received your complaint. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.


rN
rudzani N's update20 Oct 2023, 14:55
Reviewer Update
I was so close to moving my car to pineapple - I can never imagine what would happen if anything was to happen to my car and I had to go through the same process
rN
rudzani N's update31 Oct 2023, 13:12
Reviewer Update
even today i dont have any idea how far my claim is 3 weeks later