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Nokuthula N
1 reviews | Active since Jun 2014
02 Dec 2025, 15:11
Bad Service from Pineapple Insurance
I have been calling Pineapple Insurance requesting a simple letter stating that I will not be claiming from them. Guess what It's day 4 of waiting. Yesterday I was told the letter has been on drafts that's why I haven't received it. What is todays excuse?
Frustrated, Nokuthula
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Replies (1)
Pineapple Insurance's replyOfficial
02 Dec 2025, 15:19Hi Nokuthula Nyembe👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply02 Dec 2025, 15:19
Official
Hi Nokuthula Nyembe👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍