Bad service from Pineapple insurance

I was with Outsurance for years, and the only reason that I changed to Pineapple insurance was because the annual increase was becoming too much for me, as a pensioner, to afford. Pineapple assured me that I would have practically the same benefits as Outsurance. They painted such a wonderful picture of what I would expect, that I was quite happy. On the 28th May '24, my car slipped off an elevated pavement In front of my daughter's house, as I was reversing out of her driveway. The 'scoop' under the car, as well as the front part of the car, fell off. One of the neighbours attached the front part with cable ties, and I put the 'scoop' In the boot of my car. I could now drive, and reported it at the police station. I then phoned Pineapple and told them what had happened. Imagine my shock 😮 when they informed me that within the first six months, if you have an accident, you have to pay for the damages yourself. I would never have agreed to this, but they told me that I accepted it on the phone. I am still waiting for the recording, which does not seem to be coming. I have asked them to cancel my membership, but I am not getting any answers. To top it all, they have with drawn the monthly amount from my bank account, even though I asked them to cancel. I will not recommend them to anyone, not now, not ever!!