LR
Lynele R
1 reviews | Active since Jan 2020
03 Nov 2025, 13:53
Bad Service for cancellatio
Poor service once policy is confirmed. I signed up on Wednesday and then read reviews on tiktok of how bad the claim service is! Ive be requesting a cancellation form from them since Friday as Im well within the 14 day cooling off period! Im not winning with a reply and the BOT doesnt help me !! Pineapple I need a claim form asap
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
03 Nov 2025, 15:08Hi Lynele
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply03 Nov 2025, 15:08
Official
Hi Lynele
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍