Bad Service

I have been insured with Pineapple since 2018 when they launched and during that time I have never claimed but paid every premium in full. Beginning of February 2022 they increase my premium such that I had to pay double what I paid and when questioned as to why the sudden increase they say they made an error in their pricing??? How after 4 years that you suddenly realise the mistake from your end. They then tell me I should cancel the cover if I am not happy with the premium (because forced to cancel because of an error they made). Please do not insure with them, poor communication and bad client service, Naked is offering way better premiums and communication.