TT
Tebogo T
1 reviews | Active since Jun 2022
03 Feb 2025, 15:31
Bad Service
I wanted to switch to Pineapple and I was not yet done with the Consulted. I did not do the Inspection and had told the Consultant that they can deduct from the following month because would have concluded the cancellation with my current Insurer but to my surprise money was deducted within a few days. Upon querying I was promised that they will refund the money and this was never done. Nerissa, who was handling my issue requested my banking details saying that they are processing the payment and now she is not responding to my messages anymore. This is since July 2024.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
03 Feb 2025, 15:40Hi Tebogo Tsotetsi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply03 Feb 2025, 15:40
Official
Hi Tebogo Tsotetsi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.