LM
Lethabo M
1 reviews | Active since Nov 2023
01 Nov 2023, 10:27
bad service
its bean month and week since i logged my claim and still not resolved and there is no number to call and they told me my claim with be resolved 2 weeks back even now I'm still waiting.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
01 Nov 2023, 12:45Hi Lethabo Masetloa👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
Pineapple Insurance's reply01 Nov 2023, 12:45
Official
Hi Lethabo Masetloa👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
LM
Lethabo M's updateReviewer Update
01 Nov 2023, 13:21How long should I wait for to do that?
LM
Lethabo M's update01 Nov 2023, 13:21
Reviewer Update
How long should I wait for to do that?
LM
Lethabo M's updateReviewer Update
28 Nov 2023, 11:13Thank you,you helped me to speed up my claim. Even so the Panelbeater still waiting for your approval and is been weeks
LM
Lethabo M's update28 Nov 2023, 11:13
Reviewer Update
Thank you,you helped me to speed up my claim. Even so the Panelbeater still waiting for your approval and is been weeks