Bad service, delay in customer claims

This insurance company is just a NO NO. When they say heap is expensive they talking about this company. Don't be fooled by 5stars you see on reviews till you have to claim. I had an accident on the 10th. They don't even bother to call you and make follow up. I have to be the one calling them since the accident. My car has not been assessed since the day of the accident. Their consultants are not well trained, whenever you call there's so much background noise you can hear others chatting and laughing. I don't know whats happening with my car. They said the person handling my Claim is Salome , that very Salome when you ask to speak to talk with her they say she's on leave and doesn't have a number but only email. I so regret leaving Outsurance for this stupid insurance. Please dont be fooled. By this company. They don't care about their customers. Even when you at your worst days they don't care, you still have to run after them after the accident. Sad how I never missed my premiums. This stupid app they have even consultants reply after a day or two after hours.