MM
Mfundo M
1 reviews | Active since Oct 2022
03 Jun 2024, 13:26
Bad Service
They are an online insurance company but they take forever to respond to you.
I have been getting assistance from Boitumelo and it has been the worst experience from day one. I am looking to change insurers.
She never understands anything I type to her, and I end up not getting the information I was seeking for, and to make things worse and frustrating is that I can never call to get assistance.
Even now I have been sending messages on the app and whatsapp from Saturday but still no response. I sent an email and still nothing
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
03 Jun 2024, 13:29Hi Mfundo
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply03 Jun 2024, 13:29
Official
Hi Mfundo
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
MM
Mfundo M's updateReviewer Update
03 Jun 2024, 13:33I would appreciate it if I got human interaction
MM
Mfundo M's update03 Jun 2024, 13:33
Reviewer Update
I would appreciate it if I got human interaction
Pineapple Insurance's replyOfficial
03 Jun 2024, 14:44I have asked a consultant to be in contact with you so they can assist accordingly.
Pineapple Insurance's reply03 Jun 2024, 14:44
Official
I have asked a consultant to be in contact with you so they can assist accordingly.