Bad service, communication,don't be fooled.

I experienced horrible service, when I initially did the quote my call was returned immediately, when I needed service, there was no contact available besides WhatsApp. The email service took 5 hours to respond and call me back, that too with an agent that was on mute and i couldn't hear her, so she kept disconnecting the call and sending an email stating I am unreachable. Four phone calls later she realized she was on mute??? I decided to cancel the policy due to horrible service, I am still being debited until today even though I received a cancelation policy letter. I queried the debits on my account which was then more than I agreed to on the quotation and still waiting for a response it has been more than a week. Do not be fooled by low premiums the service is bad. You will be over charged and no refunded as well as no one will attend to your queries. I honestly believe there are by far better insurance companies out there, that would offer reasonable premiums with great service.