Bad service

I submitted a claim on the 2nd of July, and waited a week but so contact or email address. Then wrote a lengthy email from you and only then I received an email stating my claim has been processed. Fine but still not told it’s approved or not, mind you it’s a new cellphone and only insured with pineapple insurance. I. Would rather insure with OUTsurance and the likes . I am completely overwhelmed with emotions and question why I insured with pineapple. So yeah you can cancel the claim and I’ll see what I’ll do cause let’s be honest, 3 weeks is like waiting for car to be repaired.