AM
Andrew M
1 reviews | Active since Oct 2019
08 May 2024, 18:26
Bad service
I have a problem with Pineapple insurance since one of their guys hit me on the 23rd April 2024 I submitted everything as a third party and I don't get any feedback from them my claim number is *** even a word to say will fix your car or give you money to fix it or we still investigating nothing
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
09 May 2024, 07:45Hi Andrew obusitse Moagi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply09 May 2024, 07:45
Official
Hi Andrew obusitse Moagi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's replyOfficial
09 May 2024, 07:50Please note that the claim number that you provided is for theft and not accidental damages. Please advise where did you obtain the claim number.
Pineapple Insurance's reply09 May 2024, 07:50
Official
Please note that the claim number that you provided is for theft and not accidental damages. Please advise where did you obtain the claim number.