Bad Service at Pineapple Insurance - Extremely Disappointing

The Pineapple consultant cancelled my comprehensive cover without my instruction. An accident happened. I called, they said I had no active policy. I was shocked. I sent them proof that I had never asked for my policy to be cancelled. They said they would investigate. Even today I have been waiting for final feedback. Nothing has come. This was just bad treatment of a customer! I would ha e been happy with just about any feedback, it would have shown that they care at least. But they don't, after all its an insurance company. They will do their beat to ensure they don't help clients.