MM
Mamello M
1 reviews | Active since Jan 2024
28 Nov 2024, 17:03
Bad service and I rate them 0
I have requested for a refund from Pineapple as we don’t have a contract together anymore.
I request Lucia to ask for electric box from the auctioneers 2 to 3 weeks back til today there’s no response.i have been have been requesting and it’s the 28th today I haven’t received no feedback, I cannot register electricity because she doesn’t even respond any of my follow ups. I’m sick and tired of how we treat but other races are treated with respect. I want my refund today period.
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Replies (1)0
Replies (1)Pineapple Insurance's replyOfficial
28 Nov 2024, 17:32Hi Mamello Masangu👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
Pineapple Insurance's reply28 Nov 2024, 17:32
Official
Hi Mamello Masangu👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
