MM
Mamello M

1 reviews | Active since Jan 2024

28 Nov 2024, 17:03

Bad service and I rate them 0

I have requested for a refund from Pineapple as we don’t have a contract together anymore.

I request Lucia to ask for electric box from the auctioneers 2 to 3 weeks back til today there’s no response.i have been have been requesting and it’s the 28th today I haven’t received no feedback, I cannot register electricity because she doesn’t even respond any of my follow ups. I’m sick and tired of how we treat but other races are treated with respect. I want my refund today period.

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply28 Nov 2024, 17:32
Official
Hi Mamello Masangu👋,

My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards