LS
Lebogang S
1 reviews | Active since Jul 2024
13 Jul 2024, 08:54
Bad service and don't have a number to call except WhatsApp.
I regret insuring my car with them, you only communicate with them through WhatsApp, an struggling to cancel my policy with them. Is depressing they always tell you someone will contact you, they are underwritten by old mutual. No1 is assisting me to cancel. Imagine if you're insured by them and you don't have WhatsApp? Run away from this insurance as soon as possible Yoo ..
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Pineapple Insurance's replyOfficial
13 Jul 2024, 12:27Hi Lebogang Shai👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply13 Jul 2024, 12:27
Official
Hi Lebogang Shai👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.