Zw.
Zodwa wabantu ......

1 reviews | Active since Jun 2022

03 Nov 2023, 11:29

Bad service

Been trying to claim since May and have not been assisted but the debit orders go off every month I'm just not happy how does one pay for services and not being helped

0
Replies (2)
Pineapple Insurance
Pineapple Insurance's reply03 Nov 2023, 11:52
Official
Hi Lumka ......
I would like to bring to your attention that the claim in question was closed due to our inability to receive the necessary documents from you for processing. We have already communicated this requirement to you. If you wish to have the claim re-opened, kindly inform us. However, please note that we will still need the requested documents to validate the claim.


Zw.
Zodwa wabantu ......'s update04 Nov 2023, 08:50
Reviewer Update
But who was notified that it has been closed ?

All documents were submitted

I've been speaking to people via email and the app and no one told me it was closed and I should re open it and how does one go about it when there wasn't information provided