GvdM
Gideon van der Merwe
1 reviews | Active since Oct 2018
25 Jan 2024, 10:41
Bad service. Actualy no service
Hi I locked a windscreen claim on 19/1/24 with claim number ***. A new windscreen cost +- R1600 and I had to make a co-payment of R1250. This means that claims must approve a claim for R350. They send me a message that they are in the process 3 days ago. I also followed up on the claim with Kyle who promised to look into the matter. I also went on the App and the claim is not even registered. It's today the 26th and no answer or reply. If they take 8 days to investigate an R360 claim, I wonder what would happen if the car were in an accident.
Please come back to me.
Regards
Gideon
Helpful (0)
Replies (4)0
Replies (4)
Pineapple Insurance's replyOfficial
25 Jan 2024, 11:46Hi Gideon van der Merwe👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply25 Jan 2024, 11:46
Official
Hi Gideon van der Merwe👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
GvdM
Gideon van der Merwe's updateReviewer Update
25 Jan 2024, 13:14Good day Thulile. Thank you for your response. They send me a Verification code and that's it. I don't know what to do with the code. It is so frustrating to communicate with AI and not a name or person that can help you. I am waiting for your response.
Regards
Regards
GvdM
Gideon van der Merwe's update25 Jan 2024, 13:14
Reviewer Update
Good day Thulile. Thank you for your response. They send me a Verification code and that's it. I don't know what to do with the code. It is so frustrating to communicate with AI and not a name or person that can help you. I am waiting for your response.
Regards
Regards
GvdM
Gideon van der Merwe's updateReviewer Update
25 Jan 2024, 13:17There was a lady named Kyle who sent me emails. It's the same email every time. Seems she just copied an email and sent it out to everybody.
GvdM
Gideon van der Merwe's update25 Jan 2024, 13:17
Reviewer Update
There was a lady named Kyle who sent me emails. It's the same email every time. Seems she just copied an email and sent it out to everybody.
Pineapple Insurance's replyOfficial
25 Jan 2024, 16:18Hi Gideon
Please note that I am waiting for the repairs team to get back to me and advise on the progress of your claim. As soon as I have feedback I will let you know🙏.
Please note that I am waiting for the repairs team to get back to me and advise on the progress of your claim. As soon as I have feedback I will let you know🙏.
Pineapple Insurance's reply25 Jan 2024, 16:18
Official
Hi Gideon
Please note that I am waiting for the repairs team to get back to me and advise on the progress of your claim. As soon as I have feedback I will let you know🙏.
Please note that I am waiting for the repairs team to get back to me and advise on the progress of your claim. As soon as I have feedback I will let you know🙏.