ST
Sizwe T
1 reviews | Active since Dec 2024
10 Sept 2026, 22:29
Bad service
I have been involved in a car accident and guess what pineapple is refusing to pay my claim after I took comprehensive cover and at the initial stage when I took the insurance I even paid the pro rata to be covered immediately just in case, now after few 5 month of being their member I am advise to repair my vehicle my self. I hate them I would never recommend anyone to them if possible I want to refund to them because clearly I was never covered
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Pineapple Insurance's replyOfficial
10 Sept 2026, 22:41Hi Sizwe Twala,
We sincerely apologize for the frustration you have encountered regarding your claim, and we are eager to help you. 🙏
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Pineapple Insurance's reply10 Sept 2026, 22:41
Official
Hi Sizwe Twala,
We sincerely apologize for the frustration you have encountered regarding your claim, and we are eager to help you. 🙏
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍