AE
Anneli E
1 reviews | Active since May 2014
11 Dec 2025, 06:08
Bad service
No communication on claims for almost a month. And extra excess
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
11 Dec 2025, 07:20Hi Anneli
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply11 Dec 2025, 07:20
Official
Hi Anneli
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
AE
Anneli E's updateReviewer Update
11 Dec 2025, 13:30This is the first company I know of that hits you with a R6000 excess because of a hail damage claim,just because it was claimed on 6 months. We accepted the quote in May. The claim was registered on 3 November. And the communication is not very good
AE
Anneli E's update11 Dec 2025, 13:30
Reviewer Update
This is the first company I know of that hits you with a R6000 excess because of a hail damage claim,just because it was claimed on 6 months. We accepted the quote in May. The claim was registered on 3 November. And the communication is not very good