NG
Nadia G
1 reviews | Active since Feb 2018
19 May 2021, 08:20
Bad service
The consultants from pineapple are so quick to respond to signing up and letting you know you need to pay but when I ask someone to give me a call so that the issues I have can be resolved I am blatantly ignored ? Their phone lines are impossible to get through on. I have given them more that one opportunity to prove otherwise. Very disappointing. This is honestly really bad service
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Pineapple Insurance's replyOfficial
19 May 2021, 10:53Hi Nadia
Thank you for raising your concern. We do take your feedback very seriously.
We intentionally prefer to service clients via our chat support as it allows us to track performance a lot easier. It also allows us to offer lower premiums in the long run due to reduced costs
I will however ask the team to give you a call to get the matter resolved.
Please expect the call asap
Thank you for raising your concern. We do take your feedback very seriously.
We intentionally prefer to service clients via our chat support as it allows us to track performance a lot easier. It also allows us to offer lower premiums in the long run due to reduced costs
I will however ask the team to give you a call to get the matter resolved.
Please expect the call asap
Pineapple Insurance's reply19 May 2021, 10:53
Official
Hi Nadia
Thank you for raising your concern. We do take your feedback very seriously.
We intentionally prefer to service clients via our chat support as it allows us to track performance a lot easier. It also allows us to offer lower premiums in the long run due to reduced costs
I will however ask the team to give you a call to get the matter resolved.
Please expect the call asap
Thank you for raising your concern. We do take your feedback very seriously.
We intentionally prefer to service clients via our chat support as it allows us to track performance a lot easier. It also allows us to offer lower premiums in the long run due to reduced costs
I will however ask the team to give you a call to get the matter resolved.
Please expect the call asap