Bad Service

I am lodging a complaint regarding the poor service and lack of communication from Pineapple Insurance concerning my accident claim. Pineapple Insurance does not provide a direct contact number where clients can speak to someone for assistance. This makes it very difficult to get urgent answers about a claim. They do not keep clients updated on the progress of their claims. I have had to keep following up myself without receiving proper feedback. After my car was assessed, I requested the full car parts quotation/document, but instead of sending me the official document, they only sent pictures of the quote. This is unprofessional and does not provide proper documentation. Since last week, I have repeatedly requested that someone call me regarding my claim, including again today, but there has been no response. I need an explanation as to why the main part of my car, the sump, was rejected on the quote, as this is an important part that needs repair. No one has given me a clear reason. My emails are not being answered, and there is a serious lack of communication and customer service. I request Pineapple Insurance to urgently: Explain why the sump was rejected. Respond to my emails and call requests. Provide the full official quotation/document for my car repairs. Improve communication and update me properly on the progress of my claim.