KK
Kwalokazi K
1 reviews | Active since Jan 2023
27 Dec 2023, 09:29
bad service
What a horrible service im receiving from pineapple...i can't reach them ...they are the ones who can call me at the own suitable time ,no direct number linked to them even now there has been no update regarding my claim
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
01 Jan 2024, 14:26Hi Kwalokazi,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
Pineapple Insurance's reply01 Jan 2024, 14:26
Official
Hi Kwalokazi,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
KK
Kwalokazi K's updateReviewer Update
08 Jan 2024, 14:02Nothing has been done...no response to my claim still...all you ever do is to duck and dive
KK
Kwalokazi K's update08 Jan 2024, 14:02
Reviewer Update
Nothing has been done...no response to my claim still...all you ever do is to duck and dive