SM
Sibusiso M
1 reviews | Active since Dec 2022
14 Nov 2025, 09:59
Bad service
ive insured my car with (pineapple) my excess went from R6200 - R8200 trying to get hold of them or calling them is a hussle really bad . Their whatsapp and their chatting app is bad they take days to respond .i really thought this was the most coolest insurance .
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Replies (1)
Pineapple Insurance's replyOfficial
14 Nov 2025, 10:15Hi Sibusiso
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply14 Nov 2025, 10:15
Official
Hi Sibusiso
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍