BAD SERVICE

good day

Kindly be advised i will like to log a formal complaint on the above mentioned Insurance Company, Policy Number ***5*001

I registered with them on the 03 June 2019 as per my understanding my policy was effective from the 25th June 2019. They went and debited my account on the 15th if not mistaken, the debit order came back unpaid obviously, On the 25th June 2019 they debited the amount of R176.53 which went through out of my account as PINEAPPLE *** F3OSY R176.53.

On the 23rd July 2019 i received an email from Marnus van Heerden, advising that my policy has been cancelled due to 2 unpaid premiums, i then responded and advised that money was deducted out of my account on the 25th June 2019. If they want to cancel the policy its ok, however i want my refund. i even sent them proof that the debit order went through on the 25th a lady named Palesa responded and said they are still investigating, that was on the 23rd July, i sent a second follow up on the 02 August 2019, no feedback was received. 3rd follow up on the 07 August till date no feedback was received. All i want from them is my refund cause i can prove that the money went through. They're service is very bad and if they continue like this they are going to loose business, 2 of my colleagues experienced bad service from Pineapple and they cancelled their policies.

should i not receive feedback on this complaint, i have no choice but report them to the ombudsman.

regards

Jackie ***