FM
Frank M
1 reviews | Active since Jul 2010
05 Jan 2024, 10:47
Bad Pineapple 🍍
I wasn't aware that Pineapple insurance only insures motor vehicles. When I received a quote to cover my and my wife's cars, I was told that they do not cover household contents. I informed the agent that I would not proceed with this quote. Unfortunately thereafter I keep on receiving unwanted calls from the same agent, more than 10 calls. Please stop calling me and please indicate on your adverti*****ts that you ONLY cover vehicles
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
05 Jan 2024, 12:53Hi Frank Meulenbeld👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,
Pineapple Insurance's reply05 Jan 2024, 12:53
Official
Hi Frank Meulenbeld👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,