NM
Nokuthula M
1 reviews | Active since Dec 2025
23 Dec 2025, 06:51
Bad Experience with Pineapple Insurance
I've had two issues with this insurance company. Firstly, when I travelled to Swaziland, I requested a border crossing letter, but it was only sent after my trip. Secondly, in September, I cancelled my insurance on the 4th, but they only processed the cancellation on the 25th, after deducting a premium. I'd like a refund for the period after my cancellation date, as I had cancelled on time.
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Pineapple Insurance's replyOfficial
23 Dec 2025, 07:12Hi Nokuthula
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply23 Dec 2025, 07:12
Official
Hi Nokuthula
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍