MM
Mphikiseni M
1 reviews | Active since Feb 2024
31 Mar 2026, 09:40
Bad experience with Pineapple
Pineapple ๐ is the worst insurance I ever had. The do not have call contact details. They gave me wrong contact number, when I called I got iwise insurance. You send them email they respond three days later. Now I need to review I do not know where I can find them. I am bit concerned incase of emergency how I can get them.
I asked them to add my vehicle accessories manual for the accessories that were not on their app dropdown list, they said that were added and vehicle pre inspection is completed but they are keep on send messages telling about incomplete vehicle pre inspection.
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Replies (1)0
Replies (1)Pineapple Insurance's replyOfficial
31 Mar 2026, 09:57Hi Mphikiseni Mhlongo๐๏ธ,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team๐
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team๐
Best regards,
Pineapple Insurance's reply31 Mar 2026, 09:57
Official
Hi Mphikiseni Mhlongo๐๏ธ,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team๐
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team๐
Best regards,
