Bad experience

Hi Raymond👋

My name is Thulile, and I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have experienced and I am eager to assist you. To better understand the situation, could you please provide me with a thorough explanation of what happened? Rest assured that I will thoroughly investigate and escalate this matter on your behalf. Please note that the service you received is not reflective of our standards, and we value your feedback. Thank you for your understanding. 🙏