Bad experience, Be careful , Move your short term insurance now

I took out car insurance with Pineapple because of their advertised simplicity and service. Unfortunately, my experience has been the opposite. I submitted a claim on 11August 2025 after an accident, and despite providing all requested documents immediately, my claim has been delayed for over 10 days with little to no communication from the claims team. Each time I call, I receive vague updates and no timelines. This has caused me significant stress and additional expenses, as I still cannot use my vehicle.

I expected transparent communication and efficient claims processing from a digital insurer. Instead, I feel let down and ignored. I would not recommend Pineapple Insurance based on this experience, and I hope management reviews their claims process to avoid other clients going through the same frustration."