Bad experience all around

context: Rear window was smashed by a rock that was thrown through the window leaving a huge hole the rest of the REAR window is totally shattered and held together by the smash and grab - no visibility through the window. At the time of incident vehicle was PARKED and unattended. 1 the app to register claim - does not work. 2 website to register claim - does not work - 3 reporting on email took until 17H00 for someone to call me to telephonically register claim - NOT COMPLETED because they wanted to speak to the person who was in possession of vehicle to register claim YET I am the policy holder and owner of vehicle and they did not at least register and then speak to relevant person. Another email escalation another 24 hours before someone called to at least get the claim on the system. Then a rude person calls and threatens because photo inspection was not done when policy was taken out. Like hello the app wasn't working then either but be it as it may - I advised this is a BACK WINDOW claim and has nothing to do with any other parts of the vehicle - in fact I have photos of me sitting in the back of that car a couple of weeks ago if they want to really see whether I have been driving around with a shattered back window FOR MORE THAN A YEAR! Just to put in a claim now ....seriously. Another issue is - normal debit date 20th of every month - for unforseen reasons - 20 July was missed - but paid on 1 August as per their 15 days terms and conditions - same thing happened 20 August and debit is loaded for 1 September. My issues is now resolved going forward but just got a mail to state that my claim is rejected due to premium. So let's see what will happen after 1 September. The reason why I am typing here is because I sent a mail on Tuesday already to *** without courtesy of response - the only place they seem to respond is on Hello Peter. If there is going to be drama about my photo's that could not be uploaded - VOID my policy and pay back all my premiums. Thanks