BAD CUSTOMER SERVICE FROM PINEAPPLE INSURANCE

My name is Marc bought a car on the 02 September 2023 unfortunately was involved in an accident on the 30 September 2023 stood there since the incident occurred 02Am only got assisted in the evening. My car was towed to the panelbeaters which is based at Burgersfort went there on the 19 December 2023 extremely happy to get my car but unfortunately the car was nicely fixed but was told that they only doing bodywork nothing else the car wasn't driveable at all Came back to Gauteng without it on the 04 January 2024 ma car for towed to Groblerstal the engine was dismantled quote was about R18000. The car specialist was appointed which it took time but eventually happened reports were submitted the response was then made to me on February the car was write off . They requested settlement letter from the Bank I gave them n unfortunately another lady from iwyze which is the underwriters told me that my can't be fixed claim is the being declined must see to finish no car replacement will be offered to me as was the agreement from the consultant from pineapple who I was dealing with was told by pineapple management that mechanical faults aren't covered at all i just need to find a way to fix my car plus collecting it from the repairer in Groblerstal which i then took a loan to a ma car fixed for R21000

The level of incompetency it's very much worse than I thought even the managers are exactly the same as the junior staff there I regretted the day I joined this company can't even wish my enemy to go through this at all customers aren't they're priority paid the car for six months yet was using taxi to work They took it upon themselves to end my cover with them without any valid reason