VB
Vivien B
1 reviews | Active since Jul 2017
11 Nov 2024, 10:00
Bad Customer Service
I am shocked at the service with Pineapple. My daughter was involved in a major car accident last week Thursday 7th October. I have logged a claim but yet to receive a call from Pineapple never-mind try arrange car hire. The customer call centre kept me on hold for 30min and then cut me off. No words. Still not sorted out
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Pineapple Insurance's replyOfficial
11 Nov 2024, 12:01Hi Vivien Baker👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply11 Nov 2024, 12:01
Official
Hi Vivien Baker👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.