Bad Customer service

Im beyond frustrated with Pineapple insurance. I have been trying to get them to debit their premium for a 2 week. All they keep saying is that the debit will go through and nothing ever comes.i have given them 2 different bank accounts to use and they still cant debit. It’s the 6th of February and premium is still not collected with no way forward. Worst of all im the one to keep following up with them