DM
D M
1 reviews | Active since Oct 2022
27 Jan 2024, 06:04
Bad customer service
Trying to contact you guys via the app and whatsapp yet no response for over a week Still awaiting feedback on the claim Disappointing
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
29 Jan 2024, 08:28Hi D M👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply29 Jan 2024, 08:28
Official
Hi D M👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
DM
D M's updateReviewer Update
29 Jan 2024, 15:38And yet im still awaiting feedback
My car is getting messed in a the rain because you guys cant respond
My car is getting messed in a the rain because you guys cant respond
DM
D M's update29 Jan 2024, 15:38
Reviewer Update
And yet im still awaiting feedback
My car is getting messed in a the rain because you guys cant respond
My car is getting messed in a the rain because you guys cant respond
DM
D M's updateReviewer Update
07 Feb 2024, 14:44Good day
Why does it take so dam long for you guys to contact me
I am waiting over a month now
Why does it take so dam long for you guys to contact me
I am waiting over a month now
DM
D M's update07 Feb 2024, 14:44
Reviewer Update
Good day
Why does it take so dam long for you guys to contact me
I am waiting over a month now
Why does it take so dam long for you guys to contact me
I am waiting over a month now