Bad Communication!!!

The communication is really bad. I just signed up with them and am trying to enquire about my debit order that was reversed. I am trying to make an EFT payment but I am getting no response from their agents. Why do we have to wait hours to get a response? You need to up your game here, please. If your communications are only app-based you need to ensure that customers are answered promptly! When I was signing up, the responses were super quick but now that I've joined it takes forever. I've only been a member for 4 days and already considering leaving because I can't struggle with