EO
Elisabeth O'Connor
1 reviews | Active since Jan 2020
09 Oct 2023, 12:38
BAD CLIENT SERVICE
I have been with Pineapple Insurance for a year now. After a year, they sent me an email on 30 September stating that my car is not insured because no inspection was done. I did what I had to do, sent them an email on 4 October and I am STILL WAITING for a reply. Thinking about moving to another insurance company because I am not sure if my car is insured or not after paying for insurance for a year. Their client service seems to be non-existent.
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Pineapple Insurance's replyOfficial
09 Oct 2023, 13:03Hi Elisabeth O'Connor👋,
We acknowledge the receipt of your complaint and would like to inform you that we responded to your concerns last week. We attempted to contact you via phone, but unfortunately, the calls were not successful. In light of this, we have just sent you a new communication via email. We apologize for any confusion caused by the recent communication you received regarding the inspection. Upon confirmation with our tech department, we can assure you that the inspection has been completed, and there is nothing further required on your side. We apologize for any inconvenience this may have caused and appreciate your understanding.
We acknowledge the receipt of your complaint and would like to inform you that we responded to your concerns last week. We attempted to contact you via phone, but unfortunately, the calls were not successful. In light of this, we have just sent you a new communication via email. We apologize for any confusion caused by the recent communication you received regarding the inspection. Upon confirmation with our tech department, we can assure you that the inspection has been completed, and there is nothing further required on your side. We apologize for any inconvenience this may have caused and appreciate your understanding.
Pineapple Insurance's reply09 Oct 2023, 13:03
Official
Hi Elisabeth O'Connor👋,
We acknowledge the receipt of your complaint and would like to inform you that we responded to your concerns last week. We attempted to contact you via phone, but unfortunately, the calls were not successful. In light of this, we have just sent you a new communication via email. We apologize for any confusion caused by the recent communication you received regarding the inspection. Upon confirmation with our tech department, we can assure you that the inspection has been completed, and there is nothing further required on your side. We apologize for any inconvenience this may have caused and appreciate your understanding.
We acknowledge the receipt of your complaint and would like to inform you that we responded to your concerns last week. We attempted to contact you via phone, but unfortunately, the calls were not successful. In light of this, we have just sent you a new communication via email. We apologize for any confusion caused by the recent communication you received regarding the inspection. Upon confirmation with our tech department, we can assure you that the inspection has been completed, and there is nothing further required on your side. We apologize for any inconvenience this may have caused and appreciate your understanding.