NM
Neo M
1 reviews | Active since Nov 2023
17 Nov 2023, 20:43
Awful experience
Dealing with Pineapple has been a nightmare. We have to hound them for feedback, even so we are constantly given incorrect feedback.
We submitted our claim in August. after 3 months of constantly begging for updates ,we are meant to be at the final stage of payout however we are being told twice now to wait a further 3-5 working days for payment. At this point we are uncertain this payout will ever happen.
By far the worst experience iv had with an insurance company
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Replies (2)NM
Neo M's updateReviewer Update
18 Nov 2023, 08:15Hi, it’s my husband’s claim. He’ll be emailing shortly
NM
Neo M's update18 Nov 2023, 08:15
Reviewer Update
Hi, it’s my husband’s claim. He’ll be emailing shortly
Pineapple Insurance's replyOfficial
18 Nov 2023, 10:56Thank you, as I receive the email I will escalate to the claims department to contact him and assist.
Pineapple Insurance's reply18 Nov 2023, 10:56
Official
Thank you, as I receive the email I will escalate to the claims department to contact him and assist.
